Refund and Cancellations Policy

We offer free replacements to you if there are product quality issues like:

  • Misprinting
  • Irregular Ink Spread
  • Damaged Items Sent
  • Defective Items Sent
  • Broken Products received

• Your 100% satisfaction is important for us. If you have received a product with quality issues, you must communicate this to us within 3 days upon the delivery of the product. 

* All sales of Limited Edition or Wholesale products are final. We do not offer returns or refunds on them. However, in the rare event that your wholesale order arrives damaged or contains defective products, you must notify us within 2 business days of delivery. Please provide clear photographic or video evidence of the damage/defect. We will review your claim and, at our sole discretion, may offer a replacement.

You just have to mail us at support@hommies.in with a few pictures or a video showing the exact defect with the product along with the original packaging in which you received the product, showing the shipping label and your details on it clearly for verification and we will have your replacement product shipped out within 48-72 hours of it being verified and authorized. 

• In case you cancel an order and if the order is not processed by us, we will cancel the order immediately and refund the amount to you within 7 working days.

Digital Downloads:

  • Due to the nature of digital products, which are instantly delivered and are considered consumed upon purchase, we do not offer refunds. All sales are final. Furthermore, as our system performs instant PDF stamping to personalize your order upon purchase, returns and cancellations are not permitted. Access to the purchased templates is subject to the operational status of the hosting third-party platform. If a technical defect prevents you from accessing your digital files, please contact us for assistance.

 

Quality Policy:

1. Quality Standards & Minor Imperfections

At Hommies, we strive for perfection in every print. However, due to the nature of high-definition digital UV printing on acrylic/art card, minor microscopic dots or ink voids (1-2 tiny spots) may occasionally occur. These are inherent characteristics of the industrial printing process.

* "Color saturation and minor ink consistency may vary slightly from the digital preview due to screen calibration and the UV printing process on acrylic and Art Card."

2. The Doctrine of "Fitness for Purpose" & Merchantable Quality

In accordance with the Consumer Protection Act, 2019, and the Indian Sale of Goods Act, a product is deemed to be of Merchantable Quality if it is fit for the ordinary purpose for which such goods are used.

Intended Use: Our products are sold exclusively as "Wall Decor." Their primary purpose is aesthetic display from a standard viewing distance.

The 5-Foot Evaluation Rule: Under the principle of "Fitness for Purpose," any minor variations (dots or void: 1-2mm) that are not visible from a standard viewing distance of 5 feet are considered commercially acceptable. Such negligible variations do not constitute a "Manufacturing Defect" or "Deficiency in Service" and are not eligible for return or refund.

3. Mandatory 360-Degree Unboxing Video

To maintain absolute transparency and verify any potential transit damage, Hommies strictly requires a continuous, unedited 360-degree unboxing video for all claims.

The video must clearly show the intact outer packaging, the shipping label, and the entire surface of the print (both front and back) immediately upon opening.

Any defect must be clearly visible in this initial unboxing footage. Claims made without a valid unboxing video, or for defects not visible in said video, will be summarily rejected.

4. Protection Against Willful Damage & Tampering

Under the Indian Contract Act, 1872, providing false evidence to induce a refund constitutes a breach of contract.

Buyer-Induced Damage: Any physical scratching or peeling of the back coating occurring after the unboxing process is categorized as willful tampering.

We maintain high-resolution digital QC records of every print. If a claim shows damage (e.g., manual scratches to force a "visible" defect) that does not match our pre-dispatch records, it will be treated as Consumer Fraud. Hommies reserves the right to deny the refund and blacklist the user.

5. Installation Liability: Hommies is not liable for any damage caused to the wall or the print(acrylic or framed) during the installation process.

** "By purchasing from Hommies, the buyer acknowledges that minor variations in print and material are a part of the production process and agrees to the Viewing Distance Rule for quality assessments."